Refund policy
Return & Refund Policy
Effective Date: August 24, 2026
At LUXORA BEAUTY, we are committed to making our return and refund process clear and easy to understand. If you are not fully satisfied with an eligible purchase, this policy explains how to request a return, what conditions apply, and how refunds, exchanges, damaged items, and other order concerns are handled.
1. Return Eligibility Period
Customers have 30 days from the date of delivery to request a return.
For merchandise to qualify under our standard return policy, it should:
Be unused, unopened, and in its original condition where applicable.
Retain all original packaging, labels, tags, protective seals, and included accessories.
Be free from damage, modification, or alteration occurring after delivery.
Be accompanied by an order number, receipt, or other acceptable proof of purchase.
The condition of each returned item may be reviewed before a refund is approved.
2. How to Submit a Return Request
Returns must be requested before merchandise is shipped back.
Please email lochuy170@gmail.com and provide:
Your name and order number.
The product you would like to return.
The reason for the return.
Photographs when the request involves damaged, defective, or incorrectly delivered merchandise.
After your request is reviewed, LUXORA BEAUTY will provide the necessary return instructions if the product qualifies.
Do not send merchandise back without receiving return authorization. Packages sent without following our return instructions may not be accepted.
3. Beauty and Personal-Care Return Standards
For health and hygiene reasons, beauty, skincare, cosmetic, and personal-care products may have stricter return requirements.
Products intended for personal use should generally remain unopened, unused, and sealed to qualify for a change-of-mind return. Products that have been opened, sampled, applied, or had a hygiene seal removed may not be eligible if they cannot safely be resold.
If an opened product was defective, damaged, or incorrect when received, please contact us so the issue can be reviewed separately.
4. Changed Your Mind About a Purchase
If you decide an eligible item is not suitable for you, you can request a return within the 30-day return period.
For change-of-mind returns:
The customer is responsible for return shipping costs.
The product must satisfy our return-condition requirements.
Original shipping charges are generally non-refundable.
Please package the merchandise securely to protect it during return transportation.
5. Damaged Items
If your merchandise arrives damaged, please contact lochuy170@gmail.com promptly after discovering the problem.
Include your order number and clear photographs showing the condition of the product. We may also request images of the outer shipping package and packaging materials.
Please keep the product and its packaging until we complete our review.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.
6. Defective Merchandise
If a product appears to have a defect when received, notify our customer support team with a description of the issue.
We may request photographs or other reasonable information to help evaluate the claim.
When a defect is verified, LUXORA BEAUTY will determine an appropriate remedy. If we require the defective merchandise to be returned, reasonable return shipping costs associated with the approved return will be covered by us.
7. Incorrect Orders
If the merchandise delivered does not match what you ordered, please contact us before using the product.
Provide your order number and photographs identifying the item received.
Once we verify the fulfillment error, we will provide instructions for correcting the order. When the incorrect product needs to be sent back, LUXORA BEAUTY will be responsible for reasonable return shipping costs.
8. Return Exceptions
Unless otherwise required by applicable law, the following merchandise may not qualify for a standard return:
Opened or used cosmetics, skincare, beauty, or personal-care products when health or hygiene considerations prevent resale.
Products with broken or removed hygiene seals.
Merchandise damaged through misuse or improper handling after delivery.
Customized or personalized products.
Gift cards.
Items clearly marked Final Sale or non-returnable before checkout, where permitted by law.
Please contact us before returning a product if you are unsure whether it qualifies.
9. Exchanges
Eligible products may be exchanged when suitable replacement inventory is available.
To request an exchange, email lochuy170@gmail.com with your order details and information about the replacement you would like.
If a direct exchange cannot be completed, you may be asked to return the original qualifying merchandise for a refund and place a separate order for the preferred product.
10. Safe Return Shipping
If return shipping is your responsibility, we recommend using a reliable carrier with tracking.
Keep your shipping receipt and tracking number until your return has been received and processed.
LUXORA BEAUTY cannot guarantee reimbursement for customer-arranged return shipments that are lost before reaching the return destination.
11. Return Inspection and Approval
Once an authorized return arrives, we will examine the merchandise before completing the refund.
We may verify that the item:
Matches the merchandise originally purchased.
Was returned within the applicable timeframe.
Remains in an eligible condition.
Includes applicable packaging, accessories, tags, and seals.
We will notify you after the review and confirm whether your refund has been approved.
12. Refund Processing
Approved refunds will normally be credited to the original payment method used at checkout.
After we issue the refund, your bank, credit card issuer, or payment provider may require additional time to process the transaction and display the credit in your account.
Financial institution processing times vary and are outside the direct control of LUXORA BEAUTY.
13. Refund and Shipping Amounts
For an ordinary customer-initiated return, the refund generally applies to the eligible purchase price of the returned merchandise.
Original delivery charges and return shipping expenses are generally not refundable when the customer simply changes their mind or orders an incorrect product.
When a verified error by LUXORA BEAUTY, damage, or product defect causes the return, applicable shipping expenses will be handled according to the circumstances and applicable law.
14. Canceling or Changing an Order
If you need to cancel or modify an order, please email lochuy170@gmail.com as quickly as possible.
We will attempt to accommodate requests received before fulfillment begins. We cannot guarantee cancellation or modification after an order has entered processing, been packed, or been transferred to a shipping carrier.
If your package has already shipped, you may request an eligible return after delivery.
15. Consumer Rights
This Return & Refund Policy describes LUXORA BEAUTY's standard procedures and does not limit consumer rights or remedies that cannot legally be waived.
If applicable federal, state, or local consumer protection law provides mandatory rights that differ from this policy, those legal requirements will take precedence.
16. Contact LUXORA BEAUTY
For questions regarding a return, refund, exchange, damaged product, incorrect order, or cancellation, please contact us:
LUXORA BEAUTY
Address: 734 Elm Ave, Chula Vista, CA 91910, United States
Phone: +1 (619) 453-9600
Email: lochuy170@gmail.com
For faster assistance, please include your order number and the email address associated with your purchase when contacting our customer support team.